How do executives make sense of their complex digital ecosystem of cloud services? How do they gain situational awareness? One method gaining increasing popularity in a large number of organisations is Simon Wardley’s “Wardley Mapping” technique. With Simon, and with Roser Pujadas and Mark Thompson, we have been developing and researching of how and why this technique is used. The following paper, to be presented in June at ECIS Stockholm, outlines the basics of the technique and our early findings.
Pujadas, R, Thompson, M., Venters, W., Wardley, S. (2019) Building situational awareness in the age of service ecosystems. 27th European Conference on Information Systems, Stockholm & Uppsala, June 2019.
We discuss the little-explored construct of situational awareness, which will arguably become increasingly important for strategic decision-making in the age of distributed service ecosystems, digital infrastructures, and microservices. Guided by a design science approach, we introduce a mapping artefact with the ability to enhance situational awareness within, and across, horizontal value chains, and evaluate its application in the field amongst both IS practitioners and IS researchers. We make suggestions for further research into both construct and artefact, and provide insights on their use in practice.
Keywords: Situational awareness, Distributed systems, Design Science, Strategy, Digital Ecosystems, Digital Infrastructure, modularity, servitization.
 ECIS, the European Conference on Information Systems, is the meeting platform for European and international researchers in the field of Information Systems. This 27th edition will take place in Sweden. We will present our paper in the “Rethinking IS Strategy and Governance in the Digital Age” research track.