In this second (of five) reports for Accenture on Cloud Computing we explore the challenges faced by firms.
Unlike other reports we do not dwell on technologically deterministic problems alone (security being one example). Instead we extend this discussion to include issues such as institutional lock-in. Such lock-in occurs when an organisations adoption of a SaaS can lead their users to become quickly locked into the ongoing development strategy of that SaaS whether it aligns with the organisations strategic aims or not. It is hard to get users who like a SaaS to stop using it if it aligns with their desires and aims even if it is against overall company objectives.
We also discuss Service Level Agreements – discussing why the challenges are not what people believe. The key is understanding the challenge of multi-tenancy for a service provider.